Thank you for playing our game! We strive to provide a seamless and enjoyable experience for all our players. Please review our refund policy for in-game purchases below.

Eligibility for Refunds

Accidental Purchases: If you accidentally made an in-game purchase, you may be eligible for a refund. Please contact our support team within 48 hours of the purchase.

Unauthorized Purchases: If you believe an unauthorized transaction has been made on your account, please contact us immediately.

Technical Issues: If you experience technical issues that prevent you from using your purchased items, you may be eligible for a refund.

Non-Refundable Items

Virtual Currency: Once virtual currency (e.g., coins, gems) has been used or transferred, it is non-refundable.

Consumable Items: Items that have been consumed or used in the game are non-refundable.

Time-Limited Offers: Purchases made during limited-time events or promotions are generally non-refundable.

How to Request a Refund

Contact Support: Reach out to our customer support team via the in-game support option or our official website.

Provide Details: Include your account information, purchase details, and the reason for your refund request.

Review Process: Our team will review your request and respond within 5-7 business days.

Refund Methods

Original Payment Method: Refunds will be issued to the original payment method used for the purchase.

In-Game Credit: In some cases, refunds may be issued as in-game credit.

Important Notes

Refund Approval: Approval of refunds is at the discretion of our support team and is subject to our review process.

Fraud Prevention: We reserve the right to investigate and take action against fraudulent refund requests.

If you have any questions or need further assistance, please do not hesitate to contact our support team. Thank you for your understanding and continued support!